Patient Satisfaction of Health Services In The Hospital

  • Ita Riani Nursing Departement Stikes Muhammadiyah Palembang
  • Muliyadi Muliyadi Nursing Department Poltekkes Kemenkes Palembang
  • Sri Yulia Nursing Departement Stikes Muhammadiyah Palembang
Keywords: Patient satisfaction, Hospital, HCAHPS


Patient satisfaction is one indicator of service quality. This Study aims to the description of patient satisfaction for health care on Hospital Palembang. This  research was a quantitative descriptive study with a descriptive survey design.  The research sample was 154 respondents, selected through cluster sampling.
Data collection was done through the HCAHPS questionnaire. Univariat analysis used in this study. The results showed that the average percentage of patient satisfaction from six aspects was 85.37 %, with the highest percentage of satisfaction in the aspect of doctor services 92.37% followed by Nursing services 90.22%, hospital services 86.20%, patient experience services at the Hospital 82.68%, and aspects of providing information 80.86% and the lowest percentage of satisfaction in the aspect of hospital rank 79.92%. Conclusion A number of satisfaction aspects have not met the minimum service standards and require  improvement efforts