Scoping Review: Faktor-Faktor yang Mempengaruhi Kepuasan Dokter dan Perawat terhadap Layanan Laboratorium

Authors

  • Gloria Situmorang Magister Ilmu Kesehatan Masyarakat, Universitas Sriwijaya
  • Misnaniarti Misnaniarti Magister Ilmu Kesehatan Masyarakat, Universitas Sriwijaya
  • Anita Rahmiwati

DOI:

https://doi.org/10.36086/jpp.v21i1.3816

Keywords:

Kepuasan tenaga kesehatan, Layanan laboratorium, Kualitas layanan, Turnaround time, Scoping reviw

Abstract

Latar Belakang: Kepuasan dokter dan perawat terhadap layanan laboratorium merupakan salah satu indikator mutu pelayanan kesehatan yang dipengaruhi oleh berbagai faktor kualitas layanan laboratorium

Metode: Penelitian ini menggunakan metode scoping review  dengan mengumpulkan, menyeleksi dan menganalisis artikel penelitian terkait kepuasan tenaga kesehatan terhadap layanan laboratorium. 

Hasil: Hasil  review menunjukkan bahwa kepuasan tenaga kesehatan dipengaruhi oleh turnaround time, kualitas dan akurasi hasil, ketersediaan fasilitas, kompetensi tenaga laboratorium serta komunikasi antara tenaga laboratorium dan tenaga klinis

Kesimpulan: Kepuasan dokter dan perawat terhadap layanan laboratorium dipengaruhi oleh faktor teknis dan non-teknis sehingga peningkatan kualitas layanan laboratorium perlu dilakukan secara menyeluruh

 

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Published

2026-06-29

Issue

Vol. 21 No. 1 (2026): JPP (Jurnal Kesehatan Poltekkes Palembang)

Section

Articles

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