Analisis Kepuasan Pasien Berdasarkan Ketepatan Waktu Tunggu Di Rumah Sakit: Systematic Literature Review
Abstract
Background: Waiting time is one of the important components affecting the quality of hospital services that must be considered, as it has an influence on the level of patient satisfaction. The length of waiting time that does not meet the standards is often a complaint of patients when they come to health institutions. The purpose of writing this article is to determine the relationship between patient satisfaction and the accuracy of waiting time in hospitals. Methods: The method used was systematic literature review by reviewing quantitative approach studies related to the topic that has been determined. Article searches were conducted from two databases, including Google Scholar and PubMed using the keywords “Patient Satisfaction” AND “Waiting Time” AND “Hospital” for Google Scholar and “Patient Satisfaction” AND “Waiting Time” AND “Hospital” for Pubmed, with a time span of 2017 to 2024. A total of 916 articles were found, but only 10 articles met the criteria. Results: The results showed a significant relationship between patient satisfaction and waiting time accuracy in hospitals, although this can still be influenced by other technical factors. Conclusion: Hospitals should manage waiting times efficiently to improve service quality and patient satisfaction.
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